Die Connect44 schätzt ihre Mitarbeitenden und fördert eine Kultur der Zusammenarbeit und Innovation.
Stellenübersicht
We're looking for a Service Desk Apprentice to join our team in Bracknell!
Standort der Stelle: United Kingdom, Bracknell, Berkshire
Verfügbare Stellen: 1 position
Art der Stelle: Permanent
Job-Referenznummer: AP122025
Main activities and tasks:
Manage the process of assessing new applicant’s accreditation or re-accreditation, enabling them to access telecommunications sites
Manage the data and records of new and existing telecommunications engineers and users
Issue access cards and provide access to vetting services for certain staff required to access higher security locations
Issue temporary loan of keys for certain staff required to access higher security locations/sites
Management of data within the Access & Accreditation Portal
Receive and process calls and tickets associated to individual/Companies’ accreditation, access cards or site keys
Provide guidance and support to staff on accreditation issues
Support the development and maintenance of the accreditation knowledgebase
Manage the one-off permit process for unaccredited requesters
Adhere to the internal rules and regulations, policies, procedures, and current workflow within the organization/business unit/team.
Perform other tasks within the scope of the role, as requested by the immediate supervisor, within the limits of own professional competence (e.g., reports, analyses, specific projects, etc.)
Role Specification:
Assure the necessary support for accessing of telecommunications sites across the UK by ensuring the accreditation of individuals and companies
Required Education & Trainings:
High school
Required Experience:
Previous Service Desk experience is beneficial
Broad understanding of the Telecommunications industry
Telecommunications Infrastructures providers, specifically Cellnex, and their processes and procedures including, but not limited to, Accreditation, Site Access and Network Operations is beneficial
