The role focuses on providing excellent service and ensuring strong technical support for our customers.
Main activities and tasks:
• Provide first level support for technical questions regarding PV products
• Register the customer support requests
• Identify the issue and propose a solution, track the progress
• Activate integral support (e.g. elevate to second level)
• Communicated with customer in written and by phone
• Achieve a good Provide support to customers ensuring a high level of customer satisfaction
Required Education & Trainings:
• Graduation from a University of Applied Sciences, or higher education specializing in Electrical Engineering, or apprentice in electrical field
• Background and interest in power electronics such as inverters and battery storage systems, good IT know-how
Required Experience:
• Preferable some front and/or back office experience
Specific skills & technical knowledge:
• Strong communication skills in German and English. Italian and French is an advantage
• Confidence in customer service situations
What we offer:
• Growth Opportunities – Support for learning and career advancement.
• Work-Life Balance – Flexible hours and hybrid work options.
• Inclusive Culture – A welcoming, diverse environment where everyone feels valued.
• Generous Time Off
