As a Customer Support Specialist, you will be responsible for providing first-level support, technical troubleshooting, and ensuring customer satisfaction with photovoltaic solutions.
Main activities and tasks:
- Receive and register customer support requests and concerns
- Provide first-level support and assistance for Photovoltaic products
- Track and register service concerns within the organization and tools
- Responsible for technical troubleshooting of products
- Provide support to customers to ensure a high level of customer satisfaction
Required Education & Trainings:
- Graduation from a University of Applied Sciences, or higher education specializing in Electrical Engineering, Mechanical Engineering, or similar (e.g., apprenticeship in the electrical field)
Required Experience:
- Background in Solar/Photovoltaic business and technology, or excellent electro-technical skills
- Preferably experience in Front/Back Office roles
Specific skills & technical knowledge:
- Good knowledge of power electronics in photovoltaic solutions like inverters, energy storage systems, management systems, etc.
- Confidence in customer service situations with strong communication skills
- Team player with excellent communication abilities and proven effectiveness working with internal and external customers
- Strong communication skills in German, and French or Italian is a must; English is an advantage
What we offer:
- Exciting professional career with one of the leading and fastest-growing multinational ICT companies
- Challenging work and a competitive salary package
- Personal development through many training opportunities across Europe
